Shipping Policy
In Simple Terms
We aim to get your order to you quickly and safely. We dispatch within 3 working days and delivery charges depend on the size of your order. We currently only ship within the UK. If there are any unexpected delays, we’ll let you know straight away.
The Legal Details
This Shipping Policy applies to purchases made from Usk River Natural Preserves, trading under Napier Catering Holdings Limited.
1. Dispatch: Orders are processed and dispatched within a maximum of 3 working days from confirmation of payment.
2. Delivery area: We currently only deliver to addresses within the United Kingdom.
3. Delivery charges: Delivery costs vary depending on the size and weight of the order. Charges will be displayed at checkout.
4. Delivery times: Standard delivery times depend on the courier and may vary. We are not responsible for delays caused by third-party couriers or events outside our control.
5. Risk: Goods are at your risk from the time of delivery.
6. Non-delivery: If you do not receive your order within a reasonable time, please contact us at sales@uskriver.co.uk so we can investigate and resolve the issue.